Privacy Policy

1. What Information We Collect

We collect various types of personal information to deliver and improve our products and services, including:

1.1 Identity Information

  • Full name

  • Date of birth

  • Gender

1.2 Contact Information

  • Billing and delivery address

  • Email address

  • Phone numbers

1.3 Financial Information

  • Payment card details

  • Transaction records

  • Purchase histories

1.4 Technical Information

  • IP address

  • Browser type and version

  • Device identifiers

  • Operating system

  • Time zone settings

  • Website usage statistics (e.g., page views, navigation paths)

1.5 Marketing and Communications Information

  • Preferences for receiving marketing from us

  • Communication preferences

1.6 Other Information

  • Enquiries, feedback, reviews, or complaints provided voluntarily.

We generally collect personal information directly from you, but we may also collect it from third parties (e.g., payment providers or publicly available sources) where legally permitted.

2. How We Use Your Information

We use personal information for the following purposes:

  • To process and deliver your orders

  • To provide product and service support

  • To verify your identity and prevent fraud

  • To communicate with you regarding your purchases, queries, or account

  • To conduct research and analyse trends to improve our website, services, and customer experience

  • To send promotional materials or offers (only with your consent)

  • To comply with legal obligations and cooperate with regulatory authorities

  • For internal record-keeping and administrative purposes

You may opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

3. Disclosure of Your Information

We may share your information with trusted third parties, including:

  • Payment processing companies

  • Shipping and delivery providers

  • IT and system administration providers

  • Professional advisors (e.g., legal, accounting, insurance)

  • Marketing agencies (only where you have consented)

  • Government bodies and regulatory authorities, if legally required

Third parties are required to safeguard your information and must not use it for their own purposes.

4. Security of Your Information

We take reasonable technical and organisational measures to secure your personal data, including:

  • Encryption of sensitive data during transmission

  • Secure storage environments

  • Access restrictions to personal data

  • Regular security reviews and system updates

However, please be aware that no online platform is completely secure. You acknowledge that any transmission of data is at your own risk.

5. Retention of Your Information

We retain your personal information for as long as necessary to:

  • Provide you with services

  • Comply with legal, tax, and accounting obligations

  • Resolve disputes

  • Enforce our agreements

When we no longer require your personal information, we will securely delete or de-identify it.

6. Your Rights

You have rights under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, including:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we update or correct inaccurate or incomplete information.

  • Erasure: Request deletion of your personal information in certain circumstances.

  • Objection: Object to the processing of your information for certain purposes, including direct marketing.

  • Withdraw Consent: Withdraw your consent at any time where processing is based on your consent.

To exercise any of these rights, please contact us at [Insert Contact Email].

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Recognise your browser or device

  • Understand usage patterns

  • Enhance site functionality

  • Deliver relevant marketing

You can control or delete cookies through your browser settings. However, disabling cookies may impact your website experience.

8. International Data Transfers

If we transfer personal information to third parties or servers outside Australia, we will ensure that appropriate safeguards are in place to protect your information to a standard equivalent to Australian privacy laws.

9. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those third parties.
We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, our practices, or website features.
The latest version will always be available on our website, and the effective date will be updated accordingly.

We encourage you to review this policy regularly.

11. Contact Us

If you have any questions, complaints, or requests regarding your privacy or this Privacy Policy, please contact:

Clarity Diamond Australia
Website: www.claritydiamond.net
Email: info@claritydiamond.net
Phone: 0482 670 058